Servicenow Training
Our expert team of Service Now trainers utilizes the latest best practices and cutting-edge technologies to equip you with the skills needed to develop highly efficient, reliable, and scalable solutions. Through our hands-on training, you’ll enhance your technical expertise and boost your confidence, enabling you to leverage the platform more effectively and drive transformative results in your organization.
Our ServiceNow training program is designed for both beginners and experienced professionals, ensuring that everyone can unlock the full potential of the platform. Dive into a wide range of topics with our comprehensive courses, crafted to equip you with the essential skills for success.
Embark on a transformative learning journey, gaining the expertise to confidently navigate ServiceNow’s complexities. Our specialized training is tailored to address the unique needs of both individuals and organizations, helping you master the art of efficient ServiceNow management and optimization.
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Upcoming Batches
Date:
23rd Sep
Time
10:00 AM TO 11:00 AM
Program Duration:
45 days
Learning Format:
Training
Course Curriculum
India’s #1 Software Training Institute
KEY HIGHLIGHTS
Objectives of ServiceNow Training
Innovative Solutions: Equip yourself with the skills to design and implement cutting-edge solutions that simplify and enhance your IT processes.
End-to-end Technology Management: Learn to manage your technology needs from initial design through to successful deployment and maintenance.
Reliability and Uptime: Ensure your systems are consistently operational and effective, minimizing downtime and disruptions.
Smooth Business Operations: Leverage ServiceNow to streamline and optimize your business processes, ensuring smooth and efficient operations.
Strong IT Foundation: Build a solid foundation for your IT department with comprehensive ServiceNow knowledge, setting the stage for success and growth.
Master in ServiceNow Admin Overview
Unlock the full potential of ServiceNow with our Master in ServiceNow Admin program. This advanced training is designed to provide in-depth knowledge and hands-on experience, equipping you with the skills needed to excel as a ServiceNow Administrator.
Comprehensive Training
- Expert Faculty
- Knowledge Acquisition
- Online & Offline Live Classes
- Affordable Fee Structure
- LMS Access
- Resume Enhancement
- Job Assistance
- Mock Interviews
- Enhancing your Communication Skills
- Internship
Key Features
- Gain expertise in managing and configuring ServiceNow to meet complex organizational needs.
- Comprehensive Course Content: Dive deep into core modules such as user and role management, application customization, and performance analytics.
- Hands-On Practice: Engage in practical labs and real-world scenarios to apply your skills and solve common administrative challenges.
- Expert Instruction: Learn from seasoned ServiceNow professionals who bring real-world experience and insights to the training.
- Certification Preparation: Receive guidance and resources to help you prepare for the ServiceNow Certified System Administrator exam.
- Flexible Learning Options: Choose from various formats including in-person, virtual, and self-paced learning to fit your schedule and preferences.
- Ongoing Support: Access post-training resources and support to ensure continued success and stay updated with the latest ServiceNow developments.
Skills Covered
- Agile, Java, API Testing with Postman, TDD with TestNG, AWS, JDBC
- Learn core computer science concepts from leading industry experts with content structured to ensure industrial relevance
- Build an end-to-end application and test it with exciting features
- Earn an industry-recognized course completion certificate
Skills Covered
- Mastery of ServiceNow Administration: Become proficient in configuring and managing ServiceNow environments with a focus on best practices.
- Enhanced Problem-Solving Skills: Develop the ability to troubleshoot and resolve complex administrative issues efficiently.
- Career Advancement: Equip yourself with advanced skills and credentials to advance in your career as a ServiceNow Administrator.
Offered Programs
Exclusive Training
- Any Graduate
- 1-2 Hours Training
- 45 Days
- Real Time Faculty+
- Lab Assistant
- Maximum 2 Months Training
- Student Can Repeat Multiple Batches. Until They Understand Each Topic
- 2 Mock Interviews
- Support With Resume Preparation
- Reference Of Job Openings
- 1 Live Project For All Students
- Training Completion Certificate
- Course Fee: 10,000
JOB ORIENTED INTENSIVE PROGRAM (JOIP)​
- Any Graduate
- 6-8 Hours Training
- 60 Days
- Soft Skills Training
- Aptitude Training
- Real Time Faculty Team (Group Of Working Professionals)
- Training-3-6 Months,Every Week 1 Day Project Support Until Student Gets A Job
- Continuous Sprints Support
- Monthly 2 Mock Interviews Until They Get A Job
- Get Access To 10+ Live Resumes
- Get Access To QT Master LMS
- Up To 3 Live Projects Training
- Training Completion Certificate
- Dedicated Placement Officer
- Course Fee: 25,000
INTENSIVE & INTERNSHIP PROGRAM (I&I)
- Any Graduate/Any Qualifying Year/Gap
- Internship With Real time Environment
- 90 Days
- Soft Skills Training
- Aptitude Training
- Project Environment From Day 1 Until The Student Gets Placed
- Project Experience Until Student Gets A Job
- Every Week Mock Interview
- Get Access To 50+ Live Resumes.
- Get Access To QT Master LMS
- Up To 3 Live Projects Training
- Internship Certificate From Client
- Dedicated Placement Officer
- Course Fee: 50,000
Master in ServiceNow Developer Overview
Elevate your career with our Master in ServiceNow Developer program. This advanced training is tailored for those who want to become experts in developing and customizing the ServiceNow platform. Our program provides in-depth knowledge and hands-on experience essential for mastering ServiceNow development.
Program Highlights
- Advanced Development Skills: Gain expertise in building and customizing applications, using advanced scripting, and leveraging ServiceNow’s development tools.
- Hands-On Practice: Participate in practical labs and projects to apply your skills in real-world scenarios, reinforcing your learning.
- Comprehensive Curriculum: Explore key areas such as application creation, service catalog design, and integration with external systems.
- Expert Instruction: Learn from experienced ServiceNow professionals who provide valuable insights and practical tips.
- Certification Preparation: Prepare for the ServiceNow Certified Application Developer exam with targeted guidance and resources.
- Flexible Learning Options: Choose from various formats, including in-person, virtual, and self-paced, to fit your learning style and schedule.
- Ongoing Support: Access post-training resources and support to continue your development and stay current with the latest ServiceNow updates.
Program Outcomes
- Proficient Development Skills: Develop and customize applications effectively to meet complex business requirements.
- Flexible Learning Options: Choose from various formats, including in-person, virtual, and self-paced, to fit your learning style and schedule.
- Career Advancement: Gain advanced skills and certifications to boost your career as a ServiceNow Developer.
ServiceNow Course Outcomes
- ServiceNow Platform Fundamentals: Understanding the core features, architecture, and navigation of the ServiceNow platform
- User and Role Management: Configuring user roles, groups, and permissions to control access and security within the platform.
- Incident and Problem Management: Managing incident and problem records, including workflows, SLA management, and resolution processes.
- Change and Release Management: Implementing and managing change requests, approvals, and release processes to ensure smooth transitions.
- Configuration Management: Customizing forms, tables, and applications to meet organizational requirements and streamline processes.
- Automation and Workflows: Designing and managing automated workflows, business rules, and notifications to improve efficiency.
- Reporting and Performance Analytics: Creating and customizing reports, dashboards, and performance analytics to monitor and analyze system performance.
- Application Development: Building and modifying applications using ServiceNow’s Studio and scripting capabilities to address specific business needs.
- Integration and Data Import: Connecting ServiceNow with other systems using APIs, web services, and import sets to ensure data consistency and interoperability.
- Security and Compliance: Implementing security best practices, managing data protection, and ensuring compliance with organizational policies.
- Service Catalog and Request Management: Configuring and managing service catalogs and request fulfillment processes to streamline user requests.
- Knowledge Management: Setting up and managing knowledge bases to facilitate information sharing and improve support efficiency.
- System Maintenance and Upgrades: Performing system maintenance, applying updates, and ensuring the platform remains current and functional.
- Troubleshooting and Support: Diagnosing and resolving issues related to ServiceNow configuration, performance, and user support.
- Change Management: Managing and controlling changes to the ServiceNow environment to minimize disruptions and ensure successful implementations.
Prerequisites
- Basic IT Knowledge: Understanding of fundamental IT concepts and practices.
- Understanding of ITSM: Familiarity with IT Service Management (ITSM) concepts is beneficial but not mandatory.
- Problem-solving skills: Ability to troubleshoot and resolve technical issues.
- Familiarity with Web Technologies: Basic knowledge of web technologies (HTML, CSS, JavaScript) can be helpful.
- Prior Experience: While not required, previous experience with IT systems or administrative roles can enhance learning.
Course Curriculum
Introduction to ServiceNow
What is ServiceNow?
- Overview of the ServiceNow platform
- ServiceNow as a Platform-as-a-Service (PaaS)
- ServiceNow products and solutions (ITSM, ITOM, ITBM, HR, SecOps)
- ServiceNow architecture and cloud model
Navigating the ServiceNow User Interface
- Navigating the ServiceNow UI
- Modules, applications, and search features
- Personalizing forms, lists, and homepage
- Setting user preferences
ServiceNow Administration
Core Setup
- Instance setup and basic configuration
- Creating users, groups, and roles
- Role-based access control (RBAC) and permissions
- Configuring business rules and access controls
Table and Data Management
- Overview of ServiceNow tables and data models
- Creating custom tables and fields
- Understanding relationships between tables
- Data dictionary and schema management
Form and List Customization
- Creating and customizing forms and views
- Configuring form layout, sections, and fields
- Personalizing list views and filters
Update Sets and Instance Cloning
- Understanding update sets and their uses
- Moving customizations between instances
- Best practices for instance cloning and data backups
IT Service Management
Incident Management
- Incident lifecycle: creation, assignment, resolution, and closure
- Setting up assignment rules and SLAs
- Integrating incident management with problem and change management
Problem Management
- Understanding the problem management process
- Root cause analysis (RCA) and known error database (KEDB)
- Linking incidents to problems and resolving root causes
Change Management
- Managing change requests and approvals
- Configuring change workflows
- Setting up the Change Advisory Board (CAB)
Service Catalog and Request Management
- Creating and managing the service catalog
- Designing catalog items, variables, and workflows
- Request fulfillment process
- Using the Service Portal for self-service requests
Knowledge Management
- Setting up and managing a knowledge base
- Creating knowledge articles and feedback management
- Knowledge approval workflows
ServiceNow Development
Scripting Basics
- Overview of client-side and server-side scripting
- Introduction to Glide API and GlideRecord for database access
- Creating UI policies, client scripts, and business rules
Advanced Scripting
- Writing script includes and reusable server-side scripts
- Using asynchronous GlideAjax calls for client-server interactions
- Working with GlideForm and GlideUser in client-side scripting
ServiceNow Studio
- Introduction to ServiceNow Studio and application development
- Developing custom applications, tables, and forms
- Testing and debugging ServiceNow applications
- Version control and collaboration in ServiceNow Studio
Workflow and Automation
Flow Designer
- Introduction to Flow Designer and its capabilities
- Creating, managing, and triggering flows
- Working with actions, conditions, and approvals
Workflow Editor
- Creating workflows for process automation
- Configuring approvals, tasks, and notifications in workflows
- Using the workflow editor for complex workflows
Business Rules and Notifications
- Writing business rules for automation and data validation
- Configuring event-based and condition-based notifications
- Using email templates and outbound notifications
Service Portal Development
Service Portal Overview
- Introduction to the Service Portal for end-users
- Creating and configuring service catalog items in the portal
- Customizing the portal’s UI using widgets and themes
Widget Development
- Introduction to ServiceNow widgets
- Building custom widgets using HTML, CSS, and client/server scripts
- Designing user-friendly interfaces using the widget editor
Reporting and Dashboards
Report Creation
- Creating and customizing reports
- Using report templates and advanced reporting features
- Scheduling reports and sending notifications
Performance Analytics
- Setting up performance analytics dashboards
- Tracking key performance indicators (KPIs)
- Analyzing trends and forecasting service outcomes
Configuration Management Database (CMDB)
- CMDB Overview
- Understanding CMDB and its importance in ITSM
- Setting up the CMDB and configuration items (CIs)
- Defining relationships between CIs
- Best practices for CMDB data management
Integration and Orchestration
IntegrationHub
- Introduction to IntegrationHub and spokes
- Creating integrations using REST and SOAP APIs
- Automating workflows across third-party systems
Orchestration
- Introduction to orchestration for automating IT processes
- Use cases: automating user provisioning, system tasks, and cloud resource management
ServiceNow Certification Preparation
Certified System Administrator (CSA) Exam Preparation
- Review of key topics and concepts
- Practice exams and sample questions
- Test-taking strategies and tips
Certified Implementation Specialist (CIS) Exam Preparation
- Overview of implementation processes
- Detailed practice questions and exam tips
Why Choose Quality Thought
100% Success Rates in the Placement for Skilled People
- Flexible learning options: Choose from online, offline, or blended learning options to fit your schedule and preferences.
- Millions of learners: Join a global community of individuals who are transforming their dreams into reality through Quality Thought's programs. Gain motivation and connect with like-minded individuals on your learning journey.
- Cutting-edge courses: Stay ahead of the curve with Quality Thought's curriculum, designed to equip you with the latest skills and knowledge in high-demand fields.
- Innovative teaching methods: Experience engaging and interactive learning through Quality Thought's unique teaching methods, ensuring a deeper understanding and retention of knowledge.
- Career support: Get help with resume writing, interview preparation, and job placement assistance to launch your successful career.
- Positive student experiences: Highlight testimonials or success stories from past students to showcase the effectiveness of Quality Thought's programs.
A gate way to your🤔 Bright Future in the IT industry
Connect with us for Life-changing opportunities
Testimonials
I recently completed the Digital Marketing training with AI in the Quality Thought. Ashok sir’s excellent guidance made me an expert from an innocent techie…Now I can use the very profitable cheapest and best AI tools and digital marketing tools. I am very grateful to my mentor Ashok sir.. My career is set for a lifetime.
I recently completed the digital marketing training at Quality Thought, and it was an amazing experience! The instructors are knowledgeable and made complex topics easy to understand. The hands-on projects were incredibly helpful in applying what we learned. The supportive atmosphere and practical approach make this training perfect for anyone looking to enhance their digital marketing skills. Highly recommend!
I recently joined Quality Thought’s digital marketing course, and it has been a game-changer for me. Before joining, I was confused about digital marketing, but the comprehensive 360-degree training with AI tools provided by Quality Thought cleared all my doubts. My trainer, Ashok Sir, shared valuable knowledge and insights that have been immensely helpful. The course even included video editing, which was a fantastic addition. Now, I am successfully maintaining two YouTube channels and am looking forward to seeing great results soon. Quality Thought is undoubtedly the No. 1 training institute for digital marketing! Thank you, Quality Thought and Ashok Sir, for this incredible learning experience.
Key Facts Of Quality Thought
Job Oriented Intensive Program (JOIP)
50000+ Students Trained
15000+ Students Placed at Different Levels
Training by Realtime Industry Experts
Tie Up With 250+ Compaines
Educated 15+ BPO & Back Office/Ops on IT Trends
Certification
- Quality Thought will provide a certificate to the students who completed their ServiceNow Administrator training.
- The certification will be provided within one week of the training completion.
- The certification will be given to the students who have completed their projects and assignments on time.
Frequently asked questions
How can I practice?
What if I miss one (or) more class?
If the student misses out on attending any session, he or she can re-attend the session by:
1. Attending the same session in another batch if the student is attending the classroom-based session.
2. For online sessions, recording of the classes can be accessed by the student at all times to help revisit and listen the sessions missed out.
Who is my instructor?
What are the modes of training offered for this course?
How about group discounts (or) corporate training for our team?
All discounts are subject to a case-to-case basis. Please feel free to meet our administration staff to have a better discussion on the same. We do offer a variety of discounts and concessions to our students coming in from different backgrounds.
For all corporate training requirements please feel free to get in touch with our administration staff managing corporate marketing and interaction. We have of the finest programs and offer to corporate with best-in-class programs.
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