ServiceNow Administrator

ITIL • ITSM • ServiceNow Administration • Workflows • Scripting • Reporting • Integrations

Comprehensive ServiceNow training covering ITIL and ITSM concepts, ServiceNow platform administration, user and role management, workflows, scripting, reporting, service catalog, integrations (SOAP, REST, LDAP), cloning, upgrades, and real-time ServiceNow configuration tasks, aligned with administrator-level responsibilities.

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Batch Details & Schedule

Choose a learning format and schedule that fits your lifestyle

Next Batch Starts

30th January 2026

Session Time

08:00 am TO 09:30 am

Course Duration

45 days

Course Features & Highlights

Everything you need to become a successful full-stack developer

Live Projects

Work on real-world projects from day one with industry use cases

Expert Trainers

Learn from industry professionals with 10+ years of experience

100% Placement Support

Dedicated placement cell with assistance until you get hired

Industry Certification

Get certified and boost your resume with recognized credentials

LMS Access

Lifetime access to learning materials and recorded sessions

Mock Interviews

Weekly mock interviews to prepare you for real job scenarios

Resume Building

Professional resume preparation and LinkedIn profile optimization

Soft Skills Training

Communication, aptitude, and personality development sessions

Additional Benefits

●   Pay After Placement Options Available

●   Flexible Payment Plans

●   6-12 Months LMS Access

●   Doubt Clearing Sessions

●   24/7 Learning Support

●   Mega Job Drives

Skills You'll Master

Comprehensive skill set covering every aspect of ServiceNow platform administration and IT service management

40+ ServiceNow Tools & Platform Features

Gain hands-on exposure to ServiceNow platform capabilities, including ITIL & ITSM processes, administration features, workflows, scripting, reporting, integrations, cloning, upgrades, and service catalog configuration, through structured training and practical implementation.

Your Path to Mastery

Comprehensive training designed to accelerate your career

Exclusive Training

1.5-3 hrs/day

Best for: Beginners & learners

Prerequisites & Eligibility

Everything you need to know before enrolling in our program

  • Ability to work with workflows, scripts, reports, and service catalog components
  • Interest in learning ServiceNow administration, IT service management, and platform operations
  • Understanding of ITIL and ITSM concepts is introduced as part of the curriculum
  • Willingness to learn ServiceNow platform configuration and administration tasks

Special Note: This program covers ServiceNow concepts from introduction to advanced administration, including ITIL, ITSM, workflows, scripting, reporting, integrations, and platform configuration, as outlined in the course curriculum.

Complete Course Curriculum

Comprehensive modules covering every aspect of ServiceNow platform administration and IT service management

 
Introduction to ITIL & ITSM
  • Introduction to ITIL
  • Introduction to ITSM
  • Incident Management
  • Problem Management & Change Management
  • Service Request Management
  • Configuration Management Database (CMDB)
  • SLAs & OLAs
  • Tool Introduction
  • Current Competitors
  • Releases
  • User Licenses
  • Using Wiki and Community
  • Customizing Home Pages
  • Form Layouts & List Layouts
  • Adding Users to Groups
  • Granting Roles to Users
  • Introducing Applications & Modules
  • Creation of Tables & Modules
  • Creating Tickets & Raising Requests
  • Creating SLAs
  • Performance Metrics
  • UI Policies & Notifications
  • Surveys
  • Domain Separation
  • Plugins
  • Dictionary Entries & Overrides
  • Data Policies
  • ACL
  • Exporting Data from ServiceNow
  • Update Sets
  • Import Sets
  • Business Rules
  • Client Scripts
  • UI Actions
  • Script Includes
  • Scheduling Jobs
  • Event Management
  • Events
  • Alerts
  • MID Server
  • Bar Charts
  • Pie Charts
  • List Reports
  • Pivot Tables
  • Scheduling Reports
  • Making Gauges
  • Need for Cloning & Ways to Implement
  • Upgrading the Instance for New Releases
  • Loading Data of Different Formats
  • Using Data Sources
  • Using Transform Maps
  • Transform Scripts
  • Creating Catalog Items using Variables
  • Creating Record Producers
  • Designing the Flow using Workflow
  • Creating Execution Plans
  • Writing Catalog Client Scripts
  • Catalog UI Policies
  • Basic Knowledge of Service Portal
  • Creating Workflows on Different Tables
  • Approvals using Workflows
  • Using Different Activities in Workflows
  • SOAP Integration
  • REST Integration
  • LDAP Integration
  • ServiceNow to Third-Party Tool Integrations
  • ServiceNow Administrator Certification
  • Project Work (2 Weeks)

12 Comprehensive Modules

300+ hours of in-depth ServiceNow training

Why Choose Quality Thought

Your success is our priority. Here’s what makes us the best choice for your career growth

16+

Years Experience

10,000+

Students Trained

500+

Hiring Partners

95%

Placement Rate

15+ Years of Excellence

Established training institute with proven track record of producing industry-ready professionals

Expert Faculty

Learn from trainers with 10+ years of real-world industry experience in leading tech companies

100% Placement Assistance

Dedicated placement cell with tie-ups with 500+ companies. We support you until you get hired

Comprehensive Curriculum

Updated syllabus covering latest technologies and industry best practices with hands-on projects

Career Growth Focus

Not just training, but complete career transformation with soft skills and interview preparation

Pay After Placement

Flexible payment options including pay after placement for eligible candidates

Flexible Batches

Multiple batch timings to suit working professionals, students, and freshers

Live Project Experience

Work on real client projects during internship at Ramana Soft IT company

We provide innovative placement solutions with direct access to hiring companies, paid internship programs, and comprehensive training that transforms freshers into job-ready professionals. Our proven methodology has helped thousands launch successful tech careers.

Certification

Get industry-recognized certification that validates your skills and boosts your career prospects

Certificate of Completion

ServiceNow Administrator Training

This certifies that

[Your Name]

has successfully completed the

ServiceNow Administrator

Training Program

Quality Thought

Ameerpet, Hyderabad

Certificate ID

QT-2026-XXXX

Industry Recognition

Our certificates are recognized by leading companies and add credibility to your resume

Skill Validation

Proves your expertise in ServiceNow Administrator in all mentioned technologies

Career Advancement

Increases your chances of getting hired and helps in salary negotiations

Digital & Physical

Get both digital certificate for online sharing and physical certificate for framing

Course Certificate

Upon successful completion of training program

Internship Certificate

For I&I program from Ramana Soft IT Company

Project Certificate

For major projects completed during training

Frequently Asked Questions

Find answers to common questions about our Gen AI training program

After completing the ServiceNow course, you can apply for roles such as:

  • ServiceNow Developer

  • ServiceNow Administrator

  • ITSM Consultant

  • ServiceNow Asset Management Specialist

ServiceNow Technical Consultant

Yes. ServiceNow Developer roles are in high demand in India and globally. With strong platform knowledge and certifications, professionals can expect excellent job stability, growth, and competitive salary packages.

Basic programming knowledge is helpful but not mandatory. The course starts from ServiceNow basics and gradually introduces scripting concepts required for ServiceNow development.

Yes. Quality Thought provides placement assistance, resume preparation, mock interviews, and job updates for ServiceNow Developer and ServiceNow-related roles across India.

Yes. The ServiceNow training includes complete guidance for ServiceNow certification exams such as ServiceNow Certified System Administrator (CSA) and ServiceNow Application Developer.

Ready to Start Your Career with ServiceNow

Don’t wait. Get trained on ServiceNow platform concepts, ITIL & ITSM processes, and hands-on administration tasks, including workflows, scripting, reporting, integrations, and platform configuration, as outlined in the course curriculum.

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